MOKI provides global clients with an integrated ODM/OEM service system covering R&D, manufacturing, quality, and market support.
Full-Chain ODM/OEM Solutions
Three Core Service Capabilities
Product R&D System
Covering ID design, structural development, CMF processes, and product validation.
Three Core Service Capabilities
Intelligent Manufacturing System
Powered by automated production and standardized quality systems for stable, efficient delivery.
Three Core Service Capabilities
Global Market Support
Supporting multi-region regulatory adaptation, logistics assistance, and marketing support.
One-Stop Operation Service Process
Guided by thoughtful service, high efficiency, and high standards, we achieve closed-loop management from client requirements to client satisfaction.
External Process
Client Order Requirements
Internal Process
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Client Requirements Intake
Client Requirements Intake
Product concept intake
ID selection requirements intake
N-to-1 project team formation
-
Original Product Design
Original Product Design
Market analysis
Product planning
New project configuration & process selection evaluation
Product ID design
ID confirmation
-
Project Management Planning
Project Management Planning
New product initiation requirements intake
ID & process preliminary review
Start structural design
Product quotation
Prototype sampling
Prototype delivery to client/PM
Prototype confirmation
Formal project initiation
Project scheduling
-
Production & Manufacturing
Production & Manufacturing
Sales order intake
PMC order review meeting
Bulk material preparation
Material readiness, inspection & warehousing
Start mass production
Until order completion
-
Delivery & New Product Launch
Delivery & New Product Launch
Sales notifies PMC of shipment milestones
PMC schedules production per shipment requirements
and packing work
Client pickup
-
After-Sales Service
After-Sales Service
After-Sales Service
Technical support
Complaint handling
Satisfaction survey
-
Plan Initiation
Project initiation
Design review
Tooling creation
Plan Initiation
-
EVT Engineering Validation
Engineering sample prototyping
Engineering validation testing
EVT Engineering Validation
-
DVT Design Validation
First pilot-run material preparation
DVT pilot run
DVT testing
Issue review
Issue resolution & closure
DVT Design Validation
-
PVT Production Validation
Small-batch pilot material preparation
Fixture design & fabrication
PVT production pass
PVT testing
PVT Production Validation
-
MP Mass Production
Order intake
Material preparation
Order MP production
MP Mass Production
Client Satisfaction
Time
Client Order Requirements
-
Client Requirements Intake
Product concept intake
ID selection requirements intake
N-to-1 project team formation
-
Original Product Design
Market analysis
Product planning
New project configuration & process selection evaluation
Product ID design
ID confirmation
-
Project Management Planning
New product initiation requirements intake
ID & process preliminary review
Start structural design
Product quotation
Prototype sampling
Prototype delivery to client/PM
Prototype confirmation
Formal project initiation
Project scheduling
-
Production & Manufacturing
Sales order intake
PMC order review meeting
Bulk material preparation
Material readiness, inspection & warehousing
Start mass production
Until order completion
-
Delivery & New Product Launch
Sales notifies PMC of shipment milestones
PMC schedules production per shipment requirements
and packing work
Client pickup
-
After-Sales Service
After-Sales Service
Technical support
Complaint handling
Satisfaction survey
-
Plan Initiation
Project initiation
Design review
Tooling creation
-
EVT Engineering Validation
Engineering sample prototyping
Engineering validation testing
-
DVT Design Validation
First pilot-run material preparation
DVT pilot run
DVT testing
Issue review
Issue resolution & closure
-
PVT Production Validation
Small-batch pilot material preparation
Fixture design & fabrication
PVT production pass
PVT testing
-
MP Mass Production
Order intake
Material preparation
Order MP production
ID & CMF Design System
Focusing on product appearance, materials, processes, and user experience, we provide multi-dimensional design and development support based on market needs, helping partners achieve brand differentiation.
CMF Design Process
- Concept ideation
- Define development requirements
- Visualization design & process specification
- Sample production
- Process validation
- Reliability testing
- Finalize CMF process
ID Design Process
- Requirements communication
- Design positioning
- Design execution (ID renderings, ID prototypes, structural development)
- Early-stage CMF design
- Detail refinement for production
After-Sales Support System
Built on standardized quality feedback and issue improvement mechanisms, delivering full-chain after-sales support across delivery, technical support, and customer service.
VOC Customer
Feedback Mechanism
Customer Satisfaction
Management
Special
Improvement Mechanism
Quality Issue
Closed-Loop Management
RCCA Root Cause
Corrective Action
8D After-Sales
Analysis & Feedback